Privacy Policy

Information we collect

We collect information you give us directly, such as your name, email address, phone number, shipping address, date of birth, and the answers you provide in our health assessment.

When you use our services, we may also collect lab results, prescription history, messages with your care team, and payment details processed by our payment partners.

We automatically collect limited technical data, including device type, browser, pages visited, and approximate location, to operate and improve the site.

How we use your information

We use your information to provide telehealth consultations, coordinate prescriptions with licensed pharmacies, ship treatments, process payments, and communicate with you about your care.

With your consent, we may send educational content and product updates. You can unsubscribe at any time using the link in any email.

How we share information

We share information only with the clinicians, pharmacies, labs, and service providers needed to deliver your care, and only under agreements that require them to protect it.

We do not sell your personal or health information.

We may disclose information when required by law or to protect the safety of our patients and staff.

Protected health information

Health information you share with your care team is handled in accordance with HIPAA. See our HIPAA Notice of Privacy Practices for details on your rights.

Your choices and rights

You may request access to, correction of, or deletion of your personal information, subject to legal and medical record-keeping requirements. Contact our care team to make a request.

Security

We use administrative, technical, and physical safeguards, including encryption in transit and at rest, to protect your information. No system is completely secure, so we cannot guarantee absolute security.

Contact us

Questions about this policy can be sent to our care team through the contact page.